Privacy Policy
At Nitro we are committed to ensuring the privacy of your personal information.
We understand that privacy of your personal information is important. Our Privacy
Policy tells you how we collect, use, distribute and protect personal information.
Nitro PDF Pty. Ltd. has been awarded TRUSTe's Privacy Seal signifying that this
privacy policy and practices have been reviewed by TRUSTe for compliance with
TRUSTe's program requirements including transparency, accountability and
choice regarding the collection and use of your personal information. The TRUSTe
program does not cover information that may be collected through downloadable software.
TRUSTe's mission, as an independent third party, is to accelerate online trust among
consumers and organizations globally through its leading privacy trustmark and innovative
trust solutions. If you have questions or complaints regarding our privacy policy
or practices, please contact us. If you
are not satisfied with our response you can contact
TRUSTe here. This Privacy Policy governs all sites that link to this policy.
Nitro PDF Pty. Ltd. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss
Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding
the collection, use, and retention of personal information from European Union member
countries and Switzerland. NitroPDF has certified that it adheres to the Safe Harbor
Privacy Principles of notice, choice, onward transfer, security, data integrity,
access, and enforcement. To learn more about the Safe Harbor program, and to view
NitroPDF’s certification, please visit www.export.gov/safeharbor/
Information we collect
The types of information we collect and handle normally comprises:
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Identity and contact details such as name, email address, phone number, credit card
information, and mailing address
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Product and service preferences
Normally, we collect your personal information from you but on occasions we may
obtain information about you from others. We may collect additional information
about your company to provide better service for volume orders.
We only collect information which is necessary for the purposes of your dealings
with us. We do not collect information about anyone's political or religious beliefs,
ethnic background, criminal history or sexual preferences.
Purpose of collection & use of personal information
The purpose for which we collect this information is to assist us in providing you
with the products and services you have requested. We will not use your personal
information for any purpose which is not related to the products or services you
have requested or for any purpose which you would not reasonably expect us to use
the information. We typically use your information for the following purposes:
Registration
Registration
The purpose for which we collect this information is to assist us in providing you
with the products and services you have requested. We will not use your personal
information for any purpose which is not related to the products or services you
have requested or for any purpose which you would not reasonably expect us to use
the information. We typically use your information for the following purposes:
Orders
If you purchase a product or service from us, we request certain personally identifiable
information from you on our order form. You must provide contact information (such
as name, email, and shipping address) and financial information (such as credit
card number, expiration date). We use this information for billing purposes and
to fill your orders. If we have trouble processing an order, we will use this information
to contact you.
Bulletin boards/chat rooms/blogs/forums
Our Web site offers publicly accessible blogs or community forums. You should be
aware that any information you provide in these areas may be read, collected, and
used by others who access them. To request removal of your personal information
from our blog or community forum, contact us.
In some cases, we may not be able to remove your personal information, in which
case we will let you know if we are unable to do so and why.
Customer testimonials/comments/reviews
We post customer testimonials/comments/reviews on our web site which may contain
personally identifiable information. We do obtain the customer's consent via email
prior to posting the testimonial to post their name along with their testimonial.
If you would like to have us remove any of your comments, please
contact us.
Communications from the site
Special offers and updates
We will occasionally send you information on products, services, special offers,
and promotions. You can sign up for these emails from various pages on our sites.
Out of respect for your privacy, we present the option not to receive these types
of communications. Please see the “Choice and Opt-out.”
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address
to send the newsletter to you. Out of respect for your privacy, we provide you a
way to unsubscribe. Please see the “Choice and Opt-out” section.
Product/service-related announcements
We will send you strictly product/service-related announcements on rare occasions
when it is necessary to do so. For instance, to assist you with product usage or
notification of product and service maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional
in nature. If you do not wish to receive them, you can
contact us.
Customer Service
Based upon the personally identifiable information you provide us, we will send
you a welcoming email to verify information you provided. We will also communicate
with you in response to your inquiries, to provide the services you request, and
to manage your account. We will communicate with you by email or telephone, in accordance
with your wishes.
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable
information used for certain purposes, when we ask for this information. For example,
if you purchase a product/service but do not wish to receive any additional marketing
material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications,
you may opt-out of receiving them by following the instructions included in each
newsletter or communication or by emailing us at
unsubscribe@nitropdf.com.
Sharing and disclosure
We will share or sell your personal information with third parties only in the ways
that are described in this privacy statement. We do not sell your personal information
to third parties except as described in this privacy policy (see "Business Transitions")
We may provide your personal information to companies that provide services to help
us with our business activities such as shipping your order or offering customer
service. These companies are authorized to use your personal information only as
necessary to provide these services to us. We will not disclose information about
you to anyone else unless the disclosure:
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is required by law; or
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is authorized by law (for example to protect our interest or where we have a duty
to the public to disclose that information); or
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has been consented to by you.
Business Transitions
In the event Nitro PDF goes through a business transition, such as a merger, acquisition
by another company, or sale of all or a portion of its assets, your personally identifiable
information will likely be among the assets transferred. You will be notified via
email or prominent notice on our Web site for 30 day of any such change in ownership
or control of your personal information.
Access
You may request that we provide you with access to the personal information we hold
about you at any time. We will respond to your request for access within 30 days.
If your personally identifiable information changes, or if you no longer desire
our service, you may correct, update, delete/remove or deactivate it by making the
change in your account or by emailing us
or by contacting us by postal mail at the contact information listed below. Generally
we will be able to provide you with such access. However, where:
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the access impacts on the privacy of others;
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the request for access is frivolous or vexatious;
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there are existing or anticipated legal proceedings
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such access can be denied under law or by law enforcement agency; or
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where the information is evaluative.
We may not be able to provide you with access to such information. If we deny your
request for access, we will let you know why. We may also charge a fee to cover
our reasonable costs associated with your request.
Personal information security and data retention
Personal information security and data retention
We will take all reasonable precautions to protect your personal information from
loss, misuse or alteration. This includes both physical and technological security
measures. We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it. No
method of transmission over the Internet, or method of electronic storage, is 100%
secure, however. Therefore, we cannot guarantee its absolute security. When you
enter sensitive information (such as a credit card number) on our order forms, we
encrypt the transmission of that information using secure socket layer technology
(SSL).
We will retain your information for as long as your account is active or as needed
to provide you services. If you wish to cancel your account or request that we no
longer use your information to provide you services
contact us. We will retain and use your information as necessary
to
comply with our legal obligations, resolve disputes, and enforce our agreements.
Website
We only collect personal information from our website if you submit details to us
via email or forms on our website. The information collected is limited to your
email address and the contents of any message you may send to us. Personal information
collected from our website will only be used for the purpose for which you have
provided it and it will not be added to a mailing list or used for any other purpose
without your consent. Our website uses various types of cookies and other tracking
technologies:
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Per-session cookies: Used to assess and improve the performance of the web site
for our users. These cookies are anonymous and in no way identify users.
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Persistent cookies: Used to make areas of the site that require a person to be logged
in easier to use. For example, managing Expert Support enquiries.
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Third Party Cookies: The use of cookies by third parties such as our tracking utility
company and service providers are not covered by our privacy statement. We do not
have access or control over these cookies.
As is true of most Web sites, we gather certain information automatically and store
it in log files. This information includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, operating system, date/time
stamp, and clickstream data. We use this information, which does not identify individual
users, to analyze trends, to administer the site, to track users’ movements around
the site and to gather demographic information about our user base as a whole. We
do not link this automatically-collected data to personally identifiable information
Clear Gifs (Web Beacons/Web Bugs)
We and our third party advertising partner employ a software technology called clear
gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site
by informing us what content is effective. Clear gifs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to track the online movements
of Web users. In contrast to cookies, which are stored on a user’s computer hard
drive, clear gifs are embedded invisibly on Web pages and are about the size of
the period at the end of this sentence. We do not tie the information gathered by
clear gifs to our customers’ personally identifiable information.
We partner with a third party ad network to either display advertising on our Web
site or to manage our advertising on other sites. Our ad network partner uses cookies
and Web beacons to collect non-personally identifiable information about your activities
on this and other Web sites to provide you targeted advertising based upon your
interests. If you wish to not have this information used for the purpose of serving
you targeted ads, you may opt-out by clicking here:
http://preferences.truste.com/. Please note this does not opt you out of
being served advertising. You will continue to receive generic ads.
Links to other sites
This Web site contains links to other sites that are not owned or controlled by
Nitro PDF Pty. Ltd. Please be aware that we, Nitro PDF, are not responsible for
the privacy practices of such other sites. We encourage you to be aware when you
leave our site and to read the privacy statements of each and every Web site that
collects personally identifiable information. This privacy statement applies only
to information collected by this Web site.
Changes to our Privacy Policy
We may update this privacy statement to reflect changes to our information practices.
If we make any material changes we will notify you by email (sent to the e-mail
address specified in your account) or by means of a notice on this Site prior to
the change becoming effective. We encourage you to periodically review this page
for the latest information on our privacy practices.
This Privacy Policy was last amended March 18, 2011.
Contact us
If you require more detailed information about our information handling practices
or if you have any concerns about our handling of your personal information, please
let us know by going to the Contact Us webpage
on this site.
Nitro
717 Market Street, Suite 600
San Francisco, CA 94103
